Support

Behind every EPM Test System is team of professionals dedicated to helping you make the most of your investment. EPM's Customer Technical Support (CTS) offers customers a range of maintenance programs to meet the individual system maintenance needs of our customers.

The following support programs are designed to provide you with alternatives to suit your needs and to enhance your productivity as you use the Memory test equipment.

Your memory test system is a valuable investment. Adopting one of the maintenance programs will help you avoid costly unscheduled system downtime, reduce long term service costs and ensure your Test system is always operating within system specification.

For more information, please contact your EPM Test representative or email us at support@epmtest.com.

The System Maintenance program is the most comprehensive program offered by EPM Test Inc. It optimizes test system performance and productivity by combining priority response with scheduled test system preventative maintenance.

The System Maintenance Program provides onsite service engineer support and remote system diagnostics support to quickly isolate a system fault. Replacement modules are shipped in advance to allow exchange of defective parts. EPM Test will provide first level maintenance training to your service engineer. This promotes maximum test system uptime.
 

The Module Exchange Program is ideal for customers who have their own EPM Test trained maintenance staff. The Module Exchange Program provides replacement modules that are shipped in advance to allow exchange of defective parts.

Module Exchange provides the security of total module support at a fixed cost. There are no surprises to your equipment maintenance budget. Inventory costs are lowered since EPM Test supplies all repair modules on a priority basis, saving you an investment in spare parts.